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XLR Executive Coordinator - XLR Birmingham

Regional & City Airports (RCA) is the UK’s leading owner and operator of regional airports. RCA owns Bournemouth, Coventry, Exeter and Norwich Airports, and manages Blackpool, City of Derry and Solent Airports on behalf of their owners.

XLR Executive Jet Centres (XLR) is a division of RCA. It is a dynamic new operator of boutique executive jet centres, offering unparalleled quality and service to its clients. XLR currently operates at Exeter Airport within the RCA group, and has operations at Birmingham and Liverpool Airports. XLR is actively growing with new projects in the pipeline.

RCA is part of the Rigby Group plc, one of the largest privately owned businesses in the UK.

STATEMENT OF PURPOSE:

Assist the XLR Director in maintaining a first class executive handling facility, developing business and providing excellent customer service levels as expected within this role.

PRINCIPAL DUTIES:

1. Assist the XLR Director in providing handling assistance to corporate customers and delivering excellent customer service levels as expected.

2. Maintain and promote lounge facility to all operators.

3. Coordinate with Slot coordination, notifying such departments of aircraft movements ahead of flight arrival/departure.

4. Deliver first class customer service to our clients, operators and crew on a daily basis and offer concierge style services to assist with their travel/onward travel

5. Assist the Director in ensuring that all aircraft movements are logged correctly and invoiced accordingly in a timely manner. Working with a set schedule of fees and charges and learning how to charge operators correctly.

6. Work with the UK Border Agency and Special Branch as well as other such bodies in informing relevant parties of aircraft arrivals and departures.

7. Coordinate additional services as required by corporate customers and assist in invoicing accordingly.

8. To be able to marshall aircraft, load bags, chock aircraft and carry out other ground support functions appropriate with an aircraft turnaround

9. Using the XLR vehicles supplied to safely transport passengers and crew to and from the FBO and their aircraft abiding by Airport safety rules and procedures.

10. Occasionally prepare small amounts of food for customers using the Jet Centre facilities. Full training will be given.

11. Continually research and monitor other UK FBO’s with the objective of ensuring XLR remains ahead of the competition. Occasional report writing may be required.

12. Assist with other staff and the development of the XLR Birmingham Jet Centre

13. Continually keep the XLR Jet Centre clean and tidy, hazard and waste free. Reporting any defects to the Director in a timely manner.

This job description outlines the duties required for the time being, it is not a comprehensive or exclusive list and duties may be varied from time to time which do not change the general character of the job.

The post holder will regularly be required to work some nights as part of a 24 hour working rota soon to be implemented and occasional additional hours due to emergency situations or last-minute flights.

TO APPLY

Please contact Sam Horne, RCA HR Manager: sam.horne@rca.aero and complete the application form.

XLR Fuel and Ramp Officer - XLR Birmingham

XLR Executive Jet Centers is the Rigby Group's corporate aviation brand that is managed, developed and operated by Regional & City Airports (RCA) group, an established and fast-growing owner and operator of UK regional airports. RCA owns Coventry, Exeter, Bournemouth and Norwich Airports, and manages and operates Blackpool, City of Derry and Solent Airports on behalf of their owners.

STATEMENT OF PURPOSE

Assist the Duty Manager in maintaining a first-class executive handling facility, developing business and providing excellent customer service levels as expected within this role. To deliver fuel in a timely manner to XLR customers and third party customers in line with Company procedures.

PRINCIPAL DUTIES

1. Assist the Duty Manager and XLR team in providing handling assistance to corporate customers delivering excellent customer service levels as expected.

2. Deliver fuel to corporate XLR customers and other third-party operators in line with full operating procedures.

3. Maintain fuel paperwork in line with the fuel supplier and coordinate the refueling operation and fuel truck refill.

4. Deliver first class customer service to our clients, operators and crew on a daily basis.

5. Assist the Duty Manager with ramp procedures such as marshalling, towing, toilet and water services.

6. Coordinate additional services as required by corporate customers and assist in the correct preparation of fuel invoicing.

7. Using the corporate aviation vehicles supplied safely transport passengers and crew to and from the FBO their aircraft and other local locations abiding by Airport safety rules and procedures.

8. Assist, and help other XLR staff and the business development of the XLR Jet Centre at Birmingham Airport.

9. Learn, under expert guidance and with training, to marshal aircrafts to a competent standard, load bags into the hold of aircraft and other ground services requirements.

10. Continually keep the Corporate Fuel truck clean and tidy, hazard and waste free. Reporting any defects to the Corporate Aviation Manager in a timely manner.

11. The post holder must hold an in date LGV or HGV truck license.

This job description outlines the duties required for the time being, it is not a comprehensive or exclusive list and duties may be varied from time to time which do not change the general character of the job.

The post holder will regularly be required to attend the airport outside normal office hours and at weekends in line with a Rota system and outside of this due to emergency situations or last minute flights.

TO APPLY

Please contact Sam Horne, RCA HR Manager: sam.horne@rca.aero and complete the application form.