Q. How close are the Jet Centres to the aircraft parking areas?

A. All our Jet Centres at each location are located a short distance to the main apron. XLR staff meet all aircraft with one of our vehicles and deliver passengers to the Jet Centre.

Q. What is the arrival procedure when using the Jet Centre?

A. When arriving at any of our Jet Centres our staff will be ready and waiting to receive you from an hour before the flight departure time. There are warm comfortable lounges for you to relax in prior to departure or you are welcome to arrive and simply be boarded directly on to the aircraft.

Q. What time should I arrive for my flight?

A. We would advise arriving 15 minutes prior to your flight for private aircraft or those operating under 10T in weight and 30 minutes for those on charter and over 10T in weight due to formal procedures that have to be adhered to such as check in and security processing.

Q. Does XLR operate Next Generation Security

A. XLR operates to C1 capabilities and has new X RAY machines however this still means that liquids need to be in clear plastic bags and under 100ml in size, most UK FBOs outside of London operate the same machines and the newer machines are only applicable in the FBO generates over 1m passengers per year 

Q. What catering will be provided on board our aircraft?

A. This depends on the arrangements you have made when booking your aircraft and falls to the aircraft operator. Most Companies offer a small selection of catering depending on the time of day and the majority of aircraft have a complimentary bar with snacks.

Q. Where can I park my car and how much will it cost?

A. All of our Jet Centres have car parking spaces available located adjacent to the Jet Centre building, these spaces are offered free of charge for up to 1 week (charges apply in some destinations after this time).

Q. Does the Jet Centre offer seating before we fly?

A. All our Jet Centres offer comfortable private seating with some offering expansive views of the runways. Complimentary drinks and snacks are offered in all locations as well as WiFi, magazines and newspapers.

Q. Can we take photographs of our private jet experience?

A. Yes of course, please make the most of your experience and enjoy every moment. If we can do anything to help you enjoy the experience, please let a member of staff know.

Q. What is the location of the Jet Centre, do you have a map you can send me?

A. Please refer to the ‘Contact Us’ page on the website for maps and postcodes of each of our Jet Centres. If you contact the Jet Centre you are using the team will be happy to send over a map to help you get to us 

Q. Can we take our pets?

A. XLR Liverpool, Birmingham and Bournemouth can accept pets under the EU Pet Travel Scheme (see Pet Travel Scheme page under XLR Experience or click here EU Pet Travel Scheme). An approved operator must be used, please ask your broker or operator to make sure they are approved and on the current DEFRA list

Q. What are the opening times of the Airport Jet Centres?

A. Please refer to the Technical Data tab on the main page of the website.

Q. Will I require a PPR number?

A. Some, XLR’s operate PPR numbering, and others operate the ACL slot coordination system. Please email the FBO you wish to use and the team will advise you on the booking in process. Once you receive your Confirmation from your handling request a PPR number or Slot reference will be issued.

Q. Can the Jet Centre assist with GAR Clearance?

A. On 6th April the rules changed and the submission of the GAR is now the sole execution of the operator of the aircraft and not the handling agent, fines are imposed for not supplying the correct information 

Q. Where is the Jet Centre located?

A. Please refer to the ‘Find a Jet Centre’ location on the main website page.

Q. Does the Jet Centre have parking close to the FBO?

A. All of our Jet centres have car parking spaces available located adjacent to the Jet centre building, these spaces are offered free of charge for up to 2 weeks (charges apply in some destinations after two weeks).

Q. Where will our aircraft be parked in relation to the FBO?

A. Parking is allocated based on size and weight of each jet. It is not easy to give this information until the day of the operation, however each aircraft at all locations will be met by a uniformed co-ordinator with a vehicle and our parking positions are only a short drive and, in some cases, walkable distance from the Jet Centre.

Q. Does the Jet Centre offer a passenger/crew lounge?

A. All our Jet Centres offer comfortable private seating with some offering expansive views of the runways. Complimentary drinks and snacks are offered in all locations as well as WIFI, magazines and newspapers. All of our lounges offer crew quiet areas and have showers which will help rejuvenate tired crew members.

Q. Can our clients take their car direct to the Aircraft?

A. It depends which Jet Centre you are using. Call the XLR Jet Centre you will be using to find out what options would most benefit your customers. Please refer to the Contact page on the main website.

Q. Can our passengers bring their dog?

A. XLR Liverpool and XLR Birmingham can accept pets under the EU Pet Travel Scheme (see Pet Travel Scheme page under XLR Experience or click here EU Pet Travel Scheme). Our other centres will each have this status by early 2020.

Q. Do you offer Fuel?

A. XLR Birmingham is a member of the Air Elite network, selling fuel directly through the FBO with its own truck and competitive pricing. All other jet centres work with World Fuel Services and AEG Fuels, but third parties carry out the fuelling.

Q. What are the payment methods for handling?

A. At all locations all major credit and debit cards are accepted as well as Multiservice and UVair.

Q. What Fuel cards do you accept?

A. At all locations all major credit and debit cards are accepted as well as Multiservice, UVair, AVFuel, AirBP & AEG Fuels.

Q. How do we become account customers?

A. Please speak with a member of staff at the XLR location you use the most and we can discuss the various options we have available.